As part of our ongoing commitment to keeping the community safe around our electricity network, we provide the following important safety information.


Overhead Lines

Alpine ensures that all electric power lines installed in our region meet rigid safety standards, but the lines can still be a danger if you don't take sensible safety precautions. If you are concerned about the safety of any power lines near you, please call our free emergency 24 hour hotline on 0800 66 1177.

What to do if a power line is down

Never touch, move, or go near any kind of downed or hanging line. Always treat lines as being live at all times. Going near it could cause serious injury or electrocution. Call us immediately on 03 687 4300 or 0800 66 1177

What to do if a power line calls on a vehicle

If a power line falls on a vehicle, the vehicle may be alive and anyone that touches or tries to leave or reach the vehicle could be electrocuted. You should stay in the vehicle until the line has been made safe.  If you do have to get out, jump as far away as possible keeping both feet together as you land.

NEVER touch the vehicle and the ground at the same time.

Electrical work at home

Undertaking DIY electrical work in your home can save money but not knowing what you are doing can cost someone their life.

The law does allow homeowners to do certain electrical work if they comply with set standards. But, unless you know what you are doing, we advise that you use a licensed electrician.

Installing your own wiring or fixing appliances is not as simple as it may seem, and puts you at risk of electric shock or causing a fire. Also, if you sell the house or appliance at a later date, you may be liable under law for any consequence of your workmanship.

We recommend that for all wiring and appliance repair work, you use an electrician who is a member of the New Zealand Electrical Contractors' Association (ECANZ). Visit their website for a list of contractors in your area.

If you do decide to undertake the work yourself, make sure that you comply with the following national standards.

Tree requirements

The Electricity (Hazards from Trees) regulations have been in effect since July 1st 2005. The regulations provide for the control of trees adjacent to electricity lines. The purpose of the regulations is to protect the security of the supply of electricity and the safety of the public.

Advice for contractors on safe working practices for working near overhead lines, power poles, underground electricity cables and ducts.

Refer to the following information for safe working distances which must be observed, when working with mechanical plant and hand held power tools.Safe Distances for Contractors.


Working near powerlines

If you want to work near power lines, a written application must be made to our control room, please contact us for the appropriate form. Once the control room network operator has received your application they will review it, and may discuss with you your requirements, if your application is satisfactory the control room will issue you with a permit that sets out minimum approach distances and any other safety measures that are applicable to the site at which you intend to work.