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Our priority is to always restore any power outages as quickly as possible but there are instances when we are unable to do this due to the severity of the event.

Have you thought about what your backup plan would be if you didn't have power for hours, if not days or weeks?

With a little forward planning, you can get through an outage safely and comfortably. We suggest you take the following steps:

  • keep a torch and spare batteries handy. To reduce the risk of fire, don’t use candles during a power outage
  • have a radio and spare batteries available
  • charge your mobile phone often
  • ensure you have a non-electrical heating source and a barbecue or gas cooker for cooking
  • consider using a surge protection device to avoid damage to any sensitive appliances
  • know the location of your main switch to isolate electricity from your premises
  • if you are medically dependent on electricity, you need an emergency plan. Obtain medical advice and inform your electricity retailer (eg Meridian, Contact, Genesis)
  • if you rely on electricity for essential business operations, you should ensure you have an alternative power source such as a generator available for use during a power outage. For advice about safely connecting and using a generator, please visit our safety section or call your local electrician.

Civil Defence provides detailed information on how you and your family can be ready to  cope in a crisis. We recommend following their advice.