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Independent Complaints

We are a member of the Utilities Disputes Ltd. If you would like a free and independent approach to your complaint please contact:

Freephone 0800 22 33 40
Phone +64 4 914 4630

Utilities Disputes Ltd replaces the office of the Electricity and Gas Complaints Commissioner (EGCC). Utilites Disputes provides a free and independent complaint resolution service for consumers by using a wide range of dispute resolution techniques.

Please go to for more information