Alpine Energy

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We welcome and value your feedback. Compliments are sincerely appreciated and complaints give us the opportunity to continually assess and improve our service.

If you'd like to let us know about the positive experience you had with us, please feel free to drop us a line. We like knowing we're moving in the right direction and delivering the service you expect from us.

Alpine Energy Limited
PO  Box 530
Timaru 7940
Ph: 03 687 4300
mailbox@alpineenergy.co.nz

Complaints

Your complaint is important to you, and it is to us. We will contact you within two working days of receiving your complaint to discuss the concerns you have and how together we can find a resolution. This is a free service. In the first instance, any complaints should be sent to us at:

Alpine Energy Limited
PO  Box 530
Timaru 7940
Ph: 03 687 4300
mailbox@alpineenergy.co.nz

Our complaints process is regulated. If you feel that we have not handled your complaint correctly please contact us at mailbox@alpineenergy.co.nz and we can discuss what aspect you're unhappy with. Alternatively, you can contact the Utilities Disputes for a free and independent complaints service.

Independent Complaints

We are a member of the Utilities Disputes Ltd. If you would like a free and independent approach to your complaint please contact:

Freephone 0800 22 33 40
Phone +64 4 914 4630
Email info@utilitiesdisputes.co.nz

Utilities Disputes Ltd replaces the office of the Electricity and Gas Complaints Commissioner (EGCC). Utilites Disputes provides a free and independent complaint resolution service for consumers by using a wide range of dispute resolution techniques.

Please go to utilitiesdisputes.co.nz for more information