Let us know what's on your mind
We welcome and value your feedback. Compliments are sincerely appreciated and complaints give us the opportunity to continually assess and improve our service. If you'd like to let us know about the positive experience you had with us, please feel free to drop us a line. We like knowing we're moving in the right direction and delivering the service you expect from us.
Your complaint is important to you, and it is to us. We will contact you within two working days of receiving your complaint to discuss the concerns you have and how together we can find a resolution. This is a free service. In the first instance, any complaints should be sent to us at:
Alpine Energy Limited
PO Box 530
Ph: 03 687 4300
Get in touch with us
Our complaints process is regulated. If you feel that we have not handled your complaint correctly please contact us at [email protected] and we can discuss what aspect you're unhappy with. Alternatively, you can contact the Utilities Disputes for a free and independent complaints service.